Austen Sofa Chaise Sectional

• Returns

  2-day window

  Restocking: Original delivery fees non-refundable; Optional return pickup $99.99. Custom orders not returnable.

• Financing

  Synchrony

  Also Affirm and Afterpay; American First Finance / Mor Silver Card for alternate credit.

• Delivery

  White glove or doorstep

  Store pickup available

• Protection

  Protection plan offered

MOR Furniture is a West Coast–oriented regional with a tight clock: notify within about 48 hours of receipt or you generally lose return/reselect/refund rights, then get goods back to a local warehouse quickly (about 7 days) in original condition. Custom, floor samples, mattresses/bases, and accessories are out. Synchrony (+ Affirm). White-glove or doorstep; warehouse pickup. Mor SafeGuard protection.

Ashley is the familiar mass-market furniture name most shoppers already recognize—sofas, sectionals, recliners, and whole-room packages sold through independently owned HomeStores and many other retailers. Official company history traces Ashley Furniture’s start to 1945 in Chicago, with corporate headquarters later in Arcadia, Wisconsin, and a retail HomeStore network that began in 1997. People buy Ashley when they want style variety and ready availability more than a long custom lead time. Materials and mechanisms differ widely by collection, so the PDP details matter more than the brand name alone. Check cover type, motion features, dimensions, fabric grade if listed, and the local retailer’s return and delivery rules before you commit. House and sister labels can sit beside Ashley-branded SKUs—read the maker line on the tag so warranty tickets stay clear.