Rawcliffe Oversized Ottoman

• Returns

  30-day window

  Restocking: None. Custom orders not returnable.

• Financing

  Synchrony

  Also Fortiva (Bank of Missouri) and lease-to-own in store; FAQ lists Synchrony for Grand card.

• Delivery

  Door or premium in home

• Protection

  Protection plan offered

Grand Home Furnishings is a regional with a shopper-friendly 30-day total satisfaction path on most purchases: exchange or full refund with no restocking fee. Special orders, discontinued, damaged/floor samples, and mattresses/foundations/accessories are excluded. Synchrony financing (+ Fortiva/lease in store). Free door delivery on qualifying orders or premium in-home for a published fee. Protection offered. Watch mattress and special-order exclusions on the 30-day path.

Grand Home Furnishings is a regional retailer and house brand on Furnzy—sofas sold through Grand’s doors. Official About/history pages place beginnings in Roanoke, Virginia, in 1911 (as Grand Piano Company) and today’s third-generation family ownership with stores in Virginia, Tennessee, and West Virginia. Shoppers buy Grand-branded seating for everyday living-room sofas and sectionals alongside national brands on the same floor. Check fabric and dimensions on the product page, then confirm Grand’s delivery, financing, money-back or price-match terms, and return rules at your store before you pay. Ask about free door delivery thresholds on the current specials page when budgeting the order.